General information
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What time is check-in and check-out?
Check-in is 3pm. Check-out is anytime before 10am. Early check-in and late check-out are by request only.
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How do we get to the mountains? Which are the closest resorts?
Kitagi Cabin has a ski resort shuttle within walking distance. However, we strongly believe that having a car in Hakuba will maximise your trip enjoyment. The closest resorts are Hakuba47 (10 min drive), Happo-One (10 min drive), Iwatake & Goryu resorts (15 min drive each). There is a very active bus system in Hakuba with each resort having at least one bus stop in Echoland.
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Is there a supermarket close by?
Yes. There are 3 supermarkets in the local area, less than 5 minutes drive away. We personally recommend Acoop for the best selection of fresh foods. Big/Aeon has a very large selection and is closest. Delicia has a good fish selection.
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Does Kitagi Cabin have available parking space?
Yes, we have space for at least three vehicles at Kitagi Cabin, one covered garage space to avoid snow clearing and two open spaces directly in front of the entrance (green season only). We will assume you only have one car, so please let us know in advance if you intend to have more. Please do not park in the road or on neighbouring property as it will impede snow clearing, and hefty fines up to 50,000 JPY may be incurred.
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Where is YONDA Hakuba based?
Our flagship accommodation, Kitagi Cabin, is located in the Misorano area – perfectly positioned to shops, bars, restaurants and easy access to the ski resort shuttle buses. Check the exact location via the map at the bottom of the property page.
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Do you have a minimum night stay?
We have minimum night stays during the winter and peak holiday seasons, but we certainly will take requests for shorter periods! Contact us to check or browse dates online.
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How many people can stay in Kitagi Cabin?
Kitagi Cabin can comfortably sleep 4 adults. There is a large king-sized double in the main bedroom and a queen-sized double in the second bedroom. The second bedroom also has a small single bed, ideal for children or smaller adults.
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Can I have friends / family stay over?
Our accommodation is for registered guests only. Please let our Guest Services team know if there will be additional guests joining the group.
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Can I smoke at the property?
All of our properties are strictly non-smoking. Guests will be charged a total of 3 nights stay if you smoke in the property. Please do not litter.
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Who can I contact in case I need assistance?
If it is not urgent, please email info@yondahakuba.com and we will get back to you as soon as possible.
If you require immediate help, please contact our Guest Services team via the details provided upon booking.
Ameneties
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What amenities are provided?
We provide high quality amenities, including shampoo, conditioner, body wash, and hand soap. Hairdryers and bathmats are provided in each bathroom, and you’ll find bath towels and hand towels in each bedroom. A laundry machine & separate clothes dryer along with laundry detergent is in the bathroom. All of our properties have fully equipped kitchens – cutlery, dishware, glassware, and standard kitchen equipment. There are also kitchen cleaning supplies such as sponges and dishwashing liquid. Complimentary coffee and tea are supplied.
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What type of kitchen tools and equipment do you have?
The kitchen is stocked with all of the basics – an IH stovetop, pots and pans, plates and bowls, glassware, cutlery, spatulas, tongs, ladles – the works.
Salt and pepper is provided. Please purchase anything else you need at the supermarket. Amazon Japan is amazing with nearly every product delivered the next day.
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Is Kitagi Cabin equipped with heaters?
Kitagi Cabin is a modern, all-electric property with a powerful AI aircon heater and ceiling fan that heats up the whole house very quickly, so there is no need to leave it on when you go out. We also provide an electric oil heater for additional comfort. The bathroom includes a separate dryer for drying clothes.
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Where do we store our ski and snowboard gear?
Kitagi Cabin has ski / snowboard storage in the entrance where you can store your gear overnight.
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Is there WiFi?
Yes, there is strong, reliable and free WIFI internet throughout the property.
Transport
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How do I get from the airport to Hakuba / my accommodation?
There are two major airports in Tokyo: Narita and Haneda airport. Depending on which airport you arrive at, and the time of day you get here, the ideal travel route will vary. If you have able body people, going to Tokyo station, then taking the bullet train to Nagano, followed by a pre-booked taxi is probably the simplest way. If there are young children or older guests, the simplest route is usually booking a private car from the airport direct to your accommodation. Please contact us if you need assistance working out the best route to Hakuba, we’d be happy to help.
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Should I rent a car?
It is not necessary to rent a car, but we feel that by renting one, it will take your trip from good to amazing. There are 10 local resorts located in the Hakuba Valley – and busses are often busy, and infrequent. Taxi can be nearly impossible to book in busy times. With a car, you would have the ability and flexibility to drive to any of the 10 resorts of your choice with ease – and with an All Mountain Valley Pass, you could even do two resorts in one day should you want to switch it up! On days you’ll be spending off the slopes, you can take the car and venture into the surrounding area to explore culture, food, and everything that the Nagano region has to offer. Contact us if you’d like to have a car arranged for you. There are limited supplies of cars so it is advised to book these at the time of booking your accommodation.
NOTE: You will need an international drivers license, or another drivers license valid in Japan, in order to rent a car.
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Is it easy to get a taxi?
Taxis are very busy in Hakuba, especially during peak hours (7:00 am – 10:30 am // 5:00 pm – 11:00 pm). Taxis can be up to a 1.5 hour wait during evening hours, so if you do eat out and plan to get a taxi back, let the restaurant know to call you one before you sit down. It is highly advised to reserve a taxi any time you need one, as it is very difficult to flag one down.
As of November 2024, Uber Taxi is now available in Hakuba during the winter season, and can be booked via the Uber app.
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Can I get around town / get to ski resorts by bus?
There are a few buses that go around town and to most of the ski resorts. They do get quite busy during peak hour, so head to the bus stop early. The closest bus stop to Kitagi Cabin is Oak Forest Hotel.
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Which is the closest ski resort and how long does it take to get there?
The closest resorts are Hakuba47 and Happo-One resort, which are around 10 minutes by car. Goryu, Iimori and Iwatake are also close – under 15 minutes by car.
Cash & credit cards
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Are credit cards accepted in Hakuba?
We would always check first. It used to be no credit cards, but things have changed a lot in the last couple of years. Still – always bring cash.
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Where can I exchange / withdraw money?
You can use your debit / credit card to withdraw money from the cash machine located in the Misorano 7-11 convenience store (5 minute drive from Kitagi Cabin), or at the Happo Bus Terminal. Be sure to check with your bank if you are able to use the card overseas.
Ski School / Back Country / Ski Hire
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Which ski school do you recommend?
Our preferred partner for ski schools for private lessons is Hakuba Ski Concierge. They are a fully private lesson only company based out of Hakuba47 resort. They provide full pick up and drop off services, highly customizable for your needs. We also recommend Hakuba Snow Sports and Frontier Snow School. Their instructors are all Internationally Trained and Qualified and have years of teaching experience around the world.
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Where can I hire ski / snowboard gear?
We recommend Central Snowsports and Rhythm Japan. Central have a store located close to Kitagi Cabin in Echoland. Rhythm have a beautiful store in Wadano worth visiting with great coffee. Both are excellent and we recommend both.
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I want to explore the back-country, what’s the best way?
Hiring a guide is highly recommended if you plan to go back country skiing and snowboarding. A guide not only knows the best local terrain, but is also is trained in the case there is an avalanche / someone gets lost. A guide can also help take care of logistics like transport to/from the tour and renting equipment. We recommend using Northern Heights Guiding, with their strong experience and professionalism. They have 20 years of experience in Hakuba and will offer you a safe and incredible experience.
Health
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Is there a hospital close by, with doctors that speak English?
The closest clinic is Shintani Clinic which is located about 10 minutes away from Kitagi Cabin. They deal with most common injures / ailments, but will refer you to a specialist should they not be able to treat you. The doctors / nurses do speak a little English, but not much. If it is a serious accident / ailment, one of our team members will be able to assist with translations.
The new Hakuba International Clinic has opened just below Echoland where there are multilingual staff.
For more serious conditions, Omachi Hospital is a hospital located 30 minutes by car, and has a much bigger facility with more equipment, doctors, and nurses. Not many of the staff here speak English but are equipped to deal with emergencies.
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Is there a local dentist?
Yes, there are a few dentists in Hakuba that would be able to visit, but would only be recommended to go in the case of an emergency.
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Is there a recommended physiotherapist in the Hakuba?
For any on-slope injuries / body care, visit Hakuba Physio.
All of the staff are english speaking, advanced skiers or snowboarders with extensive knowledge of the specific strains winter sports places on the body and experience diagnosing most winter sports injuries.
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Is there anywhere I can get a massage?
Hakuba Physio offers deep tissue or relaxation massages to release tension, facilitate recovery, soothe achy muscles, and release tight joints.
Lesiure
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Are there any onsens located in the vicinity?
There are many hot spring onsens in the local area, many of them located within a 10 minute drive from Kitagi Cabin. Please ask our Guest Services team for personal recommendations.
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What are some popular activities to do off the slope?
Make the best of your rest day and explore the Nagano region for your cultural fix. The Snow Monkey Park, Zenkoji temple, Matsumoto City, and Itoigawa Fish Markets are all popular options. Inquire for more details.
Dining out
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What’s the best restaurant to eat at?
There are a lot of fantastic dining options in Hakuba – something for everyone. Please refer to the Hakuba restaurant guide provided in your accommodation for recommendations.
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Are there vegetarian / vegan / gluten free options available?
Yes, there are restaurants that would be able to cater to your dietary requirements. Acoop supermarket also has some gluten free ingredients, such as gluten free pasta. Please ask our Guest Services team for advice on restaurants that would be able to accommodate you.
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Are restaurant reservations required?
If you have a restaurant you definitely want to try out, a reservation is highly recommended. The popular restaurants in Hakuba tend to book our several days in advance, so book early!
Property management
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Does YONDA Hakuba provide management services to owners?
Yes, we want to bring more accommodation options to guests and offer a range of property management services to other owners in the Hakuba area. Visit our property management page and contact us to discuss your needs further.